Booking Terms and Conditions

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  • Flamborough Holiday Homes Limited is a UK based Company. 50% payment is required at the time of booking online for all bookings outside 4 weeks of arrival, payment in full is required if booked within 4 weeks of arrival.

  • Confirmed and thus approved bookings are normally processed within 24hrs.You will then receive a booking confirmation notification email. Customers who do not want to use our online booking service can book their holiday by contacting the park directly by telephone 01262 850 207.

  • All prices quoted are in GBP Sterling and are inclusive of VAT.

  • Please be aware that awnings, gazebos, extra car, RV charge and pup tents etc. attract charges in additional to that of the pitch hire. The extras and their charges are clearly set out on our website online and can be viewed when checking availability. Please ensure that when booking online you select the extras that apply to you. Pitch hire will include the pitch, any pitch services, the duration of stay and number of persons in the party. You will be provided with a final total.

  • The size of your, touring caravan or motorhome must be stated at the time of booking.

  • Pitches are allocated at time of booking, it is not always possible to meet a request for a specific pitch.

  • Electricity hook ups are 16 amp and have the standard round commando socket.

  • Bookings can only be made by a person over 18 years of age who are in attendance during the holiday and agree on behalf of all persons in their party to abide by the conditions of booking and the rules of the park.

  • Most breeds of dog are welcome at our park. Some breeds of dog, including those listed in the Dangerous Dog Act are not allowed so check with us when you book. There is no booking charge for dogs. Dogs must always be under the control of a responsible adult, kept on a lead and wear a collar with identity tag. You must clean up after your Dog. Dogs (other than assistance dogs) are not allowed in any facilities or play areas. Dogs should not be left unattended If we think your dog is causing a nuisance or damage you will be required to remove it from the park. Please contact the park reception directly If you have any questions regarding bringing your dog. Contact details can be found on our website.

Offline bookings are welcomed using these methods:

  • Book by telephone and providing your contact details and credit or debit card details for making deposit or full payment transactions.

  • A booking reference number will be provided to you. Please keep a note of it as you will be asked for it upon arrival at the park.

  • For advance bookings of touring pitches –50% of the total cost of your holiday will be required as a deposit.

  • If you have not notified us to cancel or amend the booking in advance of your arrival (see cancellation policy terms) and do not arrive at the park for the first night of the booking, the entire booking will be deemed cancelled and no refund will be given.

  • On acceptance of your booking and for deposit payment a confirmation of booking will be sent detailing the full cost, deposit paid and balance due by when.

  • All balances must be settled in full no later than 4 weeks prior to arrival.

  • Failure to pay the balance by the due date may result in the cancellation by us of the booking.

  • We will endeavour to meet special requests, please give us as much notice as possible but requests are not guaranteed.

  • Flamborough Holiday Homes may change these terms from time to time.

  • On booking you will be allocated a pitch number and the barrier code to use upon arrival please ensure you have parked on the allocated pitch. Please reverse onto your pitch unless you have a continental unit. To meet fire safety regulations all awnings should not be placed against the awning next door. Failure to pitch correctly and as directed by our staff may result in you being required be placed on the right hand side to reposition or relocate to another pitch.

  • Owners of awnings are requested to lift groundsheets during an extended stay to minimise ground damage.

  • Open campfires including fire-pits are strictly prohibited on our park. Please ensure that any portable/disposable barbecues do not damage the grass. You are required to observe and follow the park rules that will be issued to you upon your arrival with your park map.

  • You may need a 25m cable to make connection to some electrical hook-ups and depending on the specific location of the pitch assigned to you. Please check in advance and note we do carry some ‘on loan’ cables and are subject to availability.

  • Potential visitors to your pitch/accommodation must report to reception and are expected to adhere to the rules of the park. They are not permitted to stay past 10pm or overnight (without payment). Visitor numbers will be limited at the discretion of the park manager.

  • Arrival time – 3:00pm – Early Bird arrivals may be available on request (chargeable) please contact the park 48 hours in advance to see if this is possible.

  • Departure time – if you want to stay an additional night, pitches must be re-booked and paid for by 10am on day of departure or vacated by 12 noon. Lazy Day departures may be available (chargeable) please check during your stay if this will be possible.

By Flamborough Holiday Homes:

  • We reserve the right in any circumstance to cancel your booking. If so, we will refund 100% of the monies you have paid or alternatively offer you another holiday option subject to availability.

By You:

  • If you wish to cancel your booking you must notify us by dated postal letter, email or telephone. The date of cancellation is the date we receive your letter, email or phone call. To ensure postal delivery we recommend all mailed cancellation letters are sent by recorded delivery to the park address where you stayed. We can only accept cancellation from the lead booking name unless you can provide appropriate evidence to support good reason why they are unable to cancel the booking.

Cancellation Policy:

  • The cancellation policy applies to any complete cancellation of the booking, or a reduction in the booking of either nights or number of pitches / people.

  • Any cost incurred by us and associated with credit card charging and refunding will be deducted from your refund total otherwise the below scale will apply.

  • 100% refund notified more than 90 days prior to the booking start date.

  • 85% refund notified 75-89 days before the booking start date.

  • 60% refund notified 30-74 days before the booking start date.

  • 35% refund notified 15-29 days before the booking start date.

  • 15% refund: notified 7-14 days or less before the booking start date.

  • No Refund: no prior notification and non-arrival on first day of the booking.

  • We recommend that you invest in your own holiday insurance incorporating a cancellation policy.

  • If for any reason you are not satisfied with a product or service you receive from us, in the first instance please contact the General Manager at the holiday park. We will make every effort to resolve your concern. Contact details for our park can be found at the foot of these terms and conditions or speak to the park directly.

  • If in the unlikely event we are unable to resolve a complaint, then you may elect to use an Alternative Dispute Resolution (ADR) platform. Such a platform can be found here http://ec.europa.eu/consumers/odr/. Your statutory rights are not affected.

  • We operate external and internal closed-circuit television (CCTV) systems at Flamborough Holiday Homes which are recording on a continual basis. Images are stored in a secure system that is reviewed periodically and under usual operational circumstances deleted after a period of one month. The CCTV systems are provided as a service, and with our holiday guests and their property in mind, and with such intention as to add value and should the system need to be relied upon. Signage notices are posted at all parks to remind guests that CCTV systems are in operation. We use a qualified and reputable CCTV partner to maintain our systems.

  • Our park is family holiday park so please ensure your behaviour is appropriate and not noisy, offensive or likely to cause any harm or upset to other guests, staff or property at the holiday park. If we feel your behaviour is illegal, offensive, disruptive or inappropriate or is disturbing other guests you may be asked to leave the holiday park and a charge made for costs incurred.

  • To claim any special offers, discounts, promotional codes etc. please tell us when you book. If you don’t, we’re sorry we can’t honour these. All discounts, special offers etc. are subject to availability and to separate terms and conditions stated at the time the offer is made?

  • All prices are current at time of booking and are subject to change so could increase or decrease. The price confirmed when you book is the final price and will not change unless you alter your booking. All prices include VAT at the current rate. If the rates increase, prices may change to reflect the increase.

  • We do not accept bookings from or allow anyone to stay on a holiday park who is listed on the Violent and Sex Offenders Register (or any register which supersedes this). By making a booking, you are confirming that no one in your party is on this Register.

  • All children must be supervised by parents or guardians throughout the holiday. Please make sure you always know where your children are.

  • Our park is in a coastal and rural location so there may be areas of uneven ground, unmade paths and limited lighting. Please take special care to avoid accidents.

  • You should comply with speed limits, parking and traffic regulations on park. We try to provide parking next to or near your pitch, but we can’t always guarantee this, please ask at time of booking. A charge will be made for additional vehicles parked overnight. Vehicles are brought into the holiday park at your own risk.

  • Please note we do not currently have a facility to charge hybrid cars. You are not permitted to charge your car using the pitch electricity supply. Reception can assist you with locating the nearest local EV charging services.

  • We have taken all care to make sure our website is correct.

  • Subject to availability we can extend your stay beyond booked dates however we cannot guarantee that the same pitch will be available.

  • We endeavour to ensure that all on site services and facilities are available to you during your stay. If services and facilities are not available due to circumstances beyond our control no liability will attach to us and you will not be entitled to a refund.

  • We endeavour to ensure there are enough amenities available during your stay and in line with site licensing guidelines, during low season we will close some amenity buildings. We also reserve the right to alter or withdraw amenities or facilities due to repairs, refurbishment, maintenance, weather conditions and circumstances beyond our control and where reasonably necessary. However, where possible and if this is the case you will be notified in advance of arrival.

  • Once we have confirmed your booking a contract is formed with Flamborough Holiday Homes Ltd. You must check your booking confirmation carefully as soon as you receive them. If any information is inaccurate in any way you must let us know straight away. If you wish to make changes prior to the start day of the booking made, we will do our best to accommodate requests within reason and availability.

Version: 27/08/21


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To book simply call 01262 850207 or book online